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Frequently Asked Questions

Have questions? We’ve got answers! Explore our frequently asked questions on Website Design and Development, E-commerce Solutions, and more. 🛠️💡

Explore FAQs

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Explore Our Topics

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Website Design & Development


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E-commerce Solutions


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Website Support & Technical Services


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Payments, Pricing, and Policies


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Digital Applications & Tools



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SEO & Marketing Services

Website Design and Development

What types of websites do you specialize in?

We specialize in a wide range of website types, including:

• Business Websites: For corporate, service-based, or consultancy businesses to showcase their services, team, and contact details.

• E-commerce Websites: Online stores with features like product catalogs, secure checkout, and payment gateway integration.

• Portfolio Websites: Ideal for freelancers, photographers, designers, and other creative professionals to display their work.

• Blogs and News Websites: Custom layouts and functionality for content-heavy websites.

• Custom Websites: Tailored to meet unique business needs with custom designs and functionalities.

How long does it take to build a new website?

The timeframe for building a website depends on the complexity and requirements of the project:

• Simple Websites: Typically, 2-4 weeks for business or portfolio websites with basic functionality.

• Medium Complexity Websites: Websites with features like contact forms, galleries, and custom content types can take 4-6 weeks.

• Complex Websites: E-commerce sites, large custom websites, or those with advanced functionalities may take 6-12 weeks or more. The timeline also depends on client feedback, content availability, and revision requests.

Will my website be mobile-friendly and responsive?

Yes, all our websites are built with a mobile-first approach, ensuring they are fully responsive and optimized for all devices, including smartphones, tablets, and desktops. We prioritize user experience, ensuring the site is easy to navigate, fast-loading, and visually appealing across all screen sizes.

Can I update the content on my website after it’s launched?

Absolutely! We build websites using user-friendly content management systems (CMS) like WordPress, allowing you to easily update content, images, blog posts, and more without needing any technical knowledge. We also provide training and support to help you manage your site effectively.

Toggle TitleaWhat is the process of getting a website developed with Jesastic?

Our website development process is structured to ensure clarity and efficiency:

1. Consultation: Initial discussion to understand your business needs, goals, and vision.

2. Planning: Creating a sitemap and wireframes to define the website structure.

3. Design: Developing custom designs based on your brand identity and preferences.

4. Development: Coding and building the website using the chosen CMS and technologies.

5. Testing: Comprehensive testing for responsiveness, performance, and functionality.

6. Launch: Deploy the website to a live server and provide maintenance training.

7. Support: Ongoing support and maintenance packages are available.

How much does a new website cost?

The cost of a website varies based on several factors such as the type of website, features required, and design complexity. We offer:

• Basic Websites: Starting from $99, suitable for small businesses or personal blogs.

• E-commerce Websites: Typically range from $500 to $2,500 depending on the number of products and customizations.

• Custom Solutions: Pricing is determined based on specific requirements and functionalities. We provide a detailed quote after an initial consultation.

Do you provide website hosting and domain registration?

Yes, we offer comprehensive website hosting and domain registration services. We can guide you through choosing a suitable domain name and provide reliable hosting solutions that ensure your website is secure, fast, and always accessible. We offer shared, VPS, and dedicated hosting plans based on your needs.

What platforms do you use for website development?

We use a variety of platforms based on the project requirements, including:

• WordPress: The most popular CMS for business, blogs, and portfolio websites.

• Shopify and WooCommerce: Ideal for e-commerce websites with robust shopping cart functionality.

• Custom Development: For unique and highly customized projects, we use HTML, CSS, JavaScript, PHP, and frameworks like Laravel or React.

Can you redesign or revamp my existing website?

Yes, we specialize in website redesign and revamping services. Whether you want to modernize an outdated design, improve user experience, or add new features, we can help. Our process includes a thorough analysis of your current website, understanding your goals, and delivering a fresh, optimized, and responsive design that aligns with your brand.

Do you offer post-launch support and maintenance?

Yes, we offer comprehensive post-launch support and maintenance packages to keep your website running smoothly. Services include:

• Regular Updates: Ensuring your CMS, plugins, and security patches are up to date.

• Backups: Regular backups to prevent data loss.

• Security Monitoring: Protecting against malware, hacks, and other vulnerabilities.

• Content Updates: On-demand changes and updates to content, images, or layouts.

E-commerce Solutions

What types of e-commerce websites do you build?

We develop a wide range of e-commerce websites tailored to different business needs, including:

• Retail Stores: For selling physical products, such as clothing, electronics, and accessories.

• Digital Products Stores: For selling e-books, software, music, and other downloadable items.

• Subscription-Based Stores: For products or services that are sold regularly, such as subscription boxes.

• Marketplace Websites: Multi-vendor platforms where multiple sellers can list and sell their products.

• Custom E-commerce Websites: Tailored to unique business models with specific features and functionalities.

What e-commerce platforms do you use for development?

We use various popular e-commerce platforms depending on the project’s requirements:

• WooCommerce: A flexible and customizable platform built on WordPress, ideal for small to medium-sized stores.

• Shopify: A user-friendly and scalable platform with a wide range of apps and themes for all business sizes.

• Magento: A robust, open-source platform suitable for large-scale and highly customized e-commerce sites.

• Custom Solutions: Using frameworks like Laravel or React for bespoke e-commerce needs.

How secure will my e-commerce website be?

ecurity is a top priority for us. All our e-commerce websites are built with multiple layers of security to protect your customers’ data and your business, including:

• SSL Certificates: Encrypting data for secure transactions.

• Regular Updates: Keeping the platform, plugins, and themes up to date.

• Payment Gateway Security: Integrating secure and trusted payment gateways like PayPal, Stripe, or Razorpay.

• Security Plugins and Firewalls: Preventing hacking, malware, and other threats.

• Regular Backups: Ensuring data can be restored in case of any breaches.

Can I manage my e-commerce store on my own after it’s built?

Yes, we build user-friendly e-commerce stores that you can easily manage yourself. We provide training on how to add new products, manage inventory, process orders, and handle customer queries. Additionally, we offer ongoing support if you need help or want to add new features.

What payment gateways can be integrated into my e-commerce website?

We can integrate a wide range of payment gateways based on your business location and target audience, including:

• PayPal and Stripe: Popular and widely accepted globally.

• Razorpay: Ideal for businesses in India.

• Square: Common in the USA and Canada.

• Bank Transfer, Cash on Delivery, and More: Customized based on your requirements. All payment gateways are securely integrated to ensure safe and reliable transactions.

How can I track the performance of my e-commerce store?

We integrate analytics tools to help you monitor and optimize your store’s performance:

• Google Analytics: For tracking website traffic, user behavior, and conversions.

• Heatmaps and Session Recordings: Tools like Hotjar help analyze how visitors interact with your site.

• Sales Reports and Dashboards: Built-in e-commerce platform reports to track sales, revenue, and inventory.

• SEO Tools: To monitor and improve your search engine rankings.

What features can you add to my e-commerce website?

We offer a variety of features to enhance your e-commerce store’s functionality and user experience, including:

• Product Filtering and Search: For easy product discovery.

• Customer Reviews and Ratings: To build trust and social proof.

• Wishlist and Cart Abandonment Recovery: To encourage sales and reduce cart abandonment.

• Loyalty Programs and Discounts: To increase customer retention and repeat purchases.

• Multi-language and Multi-currency Support: For international customers.

Do you provide inventory and order management solutions?

Yes, we integrate robust inventory and order management systems into your e-commerce store, allowing you to:

• Track Inventory in Real-Time: Monitor stock levels and get notifications for low stock.

• Manage Orders Efficiently: View, update, and process orders from a single dashboard.

• Automate Shipping and Fulfillment: Connect with third-party shipping providers and automate the fulfillment process.

• Generate Sales and Inventory Reports: To make data-driven decisions and optimize inventory.

How do you ensure that the e-commerce website is optimized for search engines?

We incorporate comprehensive on-page and technical SEO strategies to ensure your e-commerce website ranks well on search engines:

• SEO-Friendly URLs and Meta Tags: For products, categories, and content.

• Image Optimization: To reduce load times and improve user experience.

• Schema Markup: To enhance product visibility in search results.

• Mobile Optimization: Ensuring the website is responsive and fast-loading on all devices.

• Content Strategy: Providing guidelines for creating SEO-optimized product descriptions, blogs, and other content.

What post-launch support do you offer for e-commerce websites?

We provide comprehensive post-launch support and maintenance for your e-commerce website, including:

• Regular Updates: Keeping your platform, themes, and plugins up to date.

• Security Monitoring: Protecting against threats like malware and hacking.

• Performance Optimization: Regularly improving site speed and performance.

• Content Updates and Enhancements: Assisting with content changes and adding new features.

• Technical Support: Available via email, chat, or phone for any issues or questions.

Website Support & Technical Services

What is the difference between website redesign and website revamp?

A website redesign involves changing the overall look and feel of your website to make it more modern, user-friendly, and visually appealing. This could include updating the layout, color scheme, and graphics. On the other hand, a website revamp goes deeper by improving both the design and the functionality of your website. It includes restructuring content, enhancing user experience (UX), adding new features, optimizing speed, and improving overall site performance.

How often should I consider website maintenance services?

Regular website maintenance is crucial to keep your website secure, up-to-date, and running smoothly. We recommend:

• Monthly Check-Ups: For updating plugins, themes, and core software.

• Quarterly Reviews: For checking website speed, functionality, and backups.

• Annual Audits: For a thorough evaluation of security, SEO, and content.

What does your website migration service include?

Our website migration services involve transferring your website from one hosting provider to another or changing the domain name. This includes:

• Backing up all website files and databases.

• Configuring the new server environment.

• Transferring all content, images, and files.

• Testing and ensuring that the website works perfectly on the new server.

• SEO preservation to avoid losing search engine rankings during the migration.

Can you help me recover my old or lost website?

Yes, we offer Old or Lost Website Restoration services. This process involves recovering your website from available backups, cached versions, or archive services. We also rebuild your website if you have partial data or media files. We prioritize restoring the site’s design, content, and functionalities to match its original form as closely as possible.

What does your website security and SSL implementation service cover?

Our Website Security and SSL Implementation service includes:

• Installing SSL certificates to encrypt data transfer and secure user information.

• Configuring security plugins and firewalls to protect against malware and hacking attempts.

• Regular security audits to identify and fix vulnerabilities.

• Backup and recovery solutions to safeguard your data in case of an attack.

What kind of technical support do you provide for domain management?

We offer comprehensive Domain Management Services including:

• Domain Purchase and Registration: Helping you select and register domain names.

• Domain Transfer and Migration Support: Transferring domains from one registrar to another.

• DNS and Name Server Management: Configuring DNS settings for optimal performance.

• Domain Ownership and Renewal Services: Ensuring your domain remains active and properly renewed to avoid lapses.

How do you optimize a website’s loading speed?

Our Website Loading Speed Optimization services involve several steps:

• Image Optimization: Compressing images without losing quality.

• Minifying CSS, HTML, and JavaScript: Reducing the file sizes for faster loading.

• Caching Solutions: Using browser caching and server-side caching.

• Content Delivery Network (CDN): Leveraging CDNs to reduce server load and deliver content faster.

• Removing Unnecessary Plugins and Scripts: Streamlining code and removing bloated features.

What are the benefits of on-page SEO optimization for websites?

On-page SEO Optimization helps improve your website’s visibility in search engines, driving more organic traffic. Benefits include:

• Better Search Engine Rankings: By optimizing meta tags, headers, and content.

• Improved User Experience: With clean and structured content.

• Higher Click-Through Rates (CTR): With optimized meta descriptions and titles.

• Increased Conversion Rates: As users find relevant information faster.

What does your payment gateway integration service involve?

Our Payment Gateway Integration service includes:

• Setting up and configuring payment gateways like PayPal, Stripe, Razorpay, etc.

• Ensuring secure payment transactions with SSL encryption.

• Testing the payment gateway thoroughly to avoid any transaction failures.

• Providing support for multiple payment options, including credit cards, digital wallets, and bank transfers.

What kind of support do you offer for website builders like Wix, Shopify, Squarespace, WordPress etc.?

We provide specialized Technical Support for Website Builders such as:

• Wix, Shopify, Squarespace, GoDaddy, and Weebly: From setting up the website to customizing themes and functionalities.

• Troubleshooting Issues: Helping resolve any technical problems or errors.

• Feature Enhancements: Adding custom features and integrations to enhance functionality.

• SEO Optimization and Performance Improvements: Optimizing these platforms for better user experience and search engine visibility.

Can you assist with custom web application development?

Yes, we specialize in Custom Web Application Development for businesses that need tailored solutions. This includes:

• Building custom CRM systems, dashboards, and portals.

• Integrating APIs and third-party services.

• Providing scalable solutions with advanced functionalities.

How do you handle website virus removal?

Our Website Virus Removal Services involve:

• Conducting a comprehensive scan to identify malware or viruses.

• Removing infected files and malicious code.

• Implementing security measures to prevent future attacks.

• Providing a detailed report on the cleanup process.

What types of business email setup and support do you provide?

We offer Business Email Setup and Tech Support, which includes:

• Configuring professional email addresses with your domain name.

• Setting up email clients (e.g., Outlook, Gmail) for seamless access.

• Ensuring secure email protocols (IMAP, POP3, SMTP) for safe communication.

• Troubleshooting and resolving any email-related issues.

How do you back up websites, and how often should it be done?

Our Website Backup Services include:

• Regular Automated Backups: Weekly, daily, or hourly, based on your needs.

• Full Site Backups: Covering databases, files, and configurations.

• Secure Storage: Backups are stored in secure cloud locations.

• Easy Restoration: Quickly restoring the website from backups in case of data loss or errors.

What are domain pointing services, and why are they important?

Domain Pointing Services help direct a domain name to the correct server or hosting provider where your website is hosted. This is crucial for:

• Ensuring Proper Functionality: Visitors can access your website correctly.

• SEO Benefits: Preventing broken links and ensuring search engines index your site properly.

• Email Configuration: Proper domain pointing ensures emails associated with your domain work seamlessly.

What is included in your website staging support and solutions?

Our Website Staging Support and Solutions involve:

• Creating a Staging Environment: A copy of your live website to test changes.

• Testing New Features or Updates: Ensuring no impact on the live site.

• Troubleshooting Bugs: Identifying and resolving issues before they affect users.

• Safe Deployment: Once everything is verified, changes are applied to the live website.

Can you provide support for WordPress themes and plugins?

Yes, we provide extensive Support for WordPress Themes and Plugins, including:

• Installation and Customization: Tailoring themes and plugins to meet your needs.

• Updates and Compatibility Checks: Ensuring all plugins and themes are up-to-date and compatible with the latest WordPress version.

• Bug Fixes and Optimization: Resolving conflicts and optimizing performance.

How can I improve my website’s security?

Improving Website Security involves:

• Installing SSL certificates and configuring security plugins.

• Regularly updating all software, including CMS, themes, and plugins.

• Using strong passwords and two-factor authentication.

• Conducting regular security audits and vulnerability scans.

What are your hosting technical support services?

Our Hosting Technical Support includes:

• Server Configuration and Optimization: Ensuring optimal performance.

• Troubleshooting Issues: Handling server downtime, errors, or conflicts.

• Backup and Disaster Recovery Solutions: Ensuring data is secure and quickly restorable.

• Migration Services: Moving your website to a different hosting provider seamlessly.

Can you help with domain purchase, sale, and auction assistance?

Yes, our Domain Purchase, Sale, and Auction Assistance services cover:

• Domain Acquisition: Finding and purchasing the perfect domain.

• Domain Appraisal and Valuation: Estimating the value of domains for sale or auction.

• Auction Assistance: Helping you navigate domain auctions for both buying and selling.

• Domain Transfer and Ownership Verification: Ensuring smooth and secure domain transactions.

Payments, Pricing, and Policies

What payment methods do you accept?

For clients in the USA and Canada, we accept payments through PayPal, Stripe, and all popular payment gateways, along with providers like Western Union, Skrill, and Wish. For clients in India, we accept payments via direct bank transfer, UPI, net banking, Razorpay, Airpay, Cashfree, and JustPay.

Can I pay in installments for the services?

Yes, we offer installment payment options for certain services. The terms and conditions for installment payments will be discussed during the quotation process. Please contact us for more details.

Are there any hidden fees or additional charges?

No, we believe in transparent pricing. All fees and charges are clearly outlined in our quotations and invoices. If any additional costs arise, they will be communicated to you in advance.

What is your cancellation policy?

Once a quotation is accepted and the agreement is e-signed, cancellations are not allowed. No advance payments, token money, or full amounts are refundable after this point.

Under what conditions can I get a refund?

Refunds may be issued under specific conditions such as:

• Issues with the quality of the service provided.

• Incorrect billing.

• Absence of staff due to emergencies, medical, or family reasons.

• Emergency situations affecting our company. Refunds will be calculated after deducting taxes and payment gateway fees from the original amount.

How is the refund processed?

Refunds are processed within 7-10 business days using the original payment method. If that’s not possible, we will ask the client for an alternative method to process the refund.

Are there any services that are non-refundable?

Yes, all services and products are non-refundable. This includes any advance payments, token money, or full amounts. Once a service is availed, it is considered non-refundable.

How do I request a refund?

To request a refund, please contact us via the Contact Us page. We will review your request and respond accordingly.

How secure is my payment information?

We use secure payment gateways like PayPal, Stripe, Razorpay, and others to ensure the safety of your payment information. These gateways are PCI DSS compliant and use encryption to protect your data.

What should I do if I have questions about payments or billing?

If you have any questions or concerns about payments, billing, cancellations, or refunds, please reach out to us via ourContact Us page, email, or WhatsApp. We are here to assist you with any queries.

Digital Applications & Tools

What is a Digital Google Review Card, and how does it work?

The Digital Google Review Card is a virtual tool that helps businesses collect customer feedback without physical interaction. Customers can scan a QR code or click a link to provide their review and rating directly on Google. This streamlines the process and encourages more customers to share positive experiences.

How does the Google Review QR Code Poster help my business?

The Google Review QR Code Poster is designed to attract customer attention and make it easy for them to leave reviews. Customers scan the QR code with their smartphones and are directed to a review submission form. This tool increases the likelihood of collecting more positive reviews, enhancing your online reputation.

Can I customize the branding on the Digital Review Card and QR Code Poster?

Yes, both the Digital Review Card and QR Code Poster can be customized to reflect your business’s branding. This includes adding your business name, logo, and a personalized message, ensuring a professional and consistent brand image.

How are negative reviews managed with your tools?

Our tools are designed to filter reviews based on ratings. Positive reviews (4-5 stars) are published directly on Google, while negative reviews (1-3 stars) are sent to your email. This allows you to address customer concerns privately and re-target them for a more favorable review later.

Is the Digital Review Card mobile-friendly?

Yes, the Digital Review Card is fully optimized for mobile devices, ensuring that customers can easily leave reviews using their smartphones or tablets. This makes the review process convenient and accessible for all users.

What is the Digital Wedding Photo Album Application?

The Digital Wedding Photo Album Application is an innovative online tool that allows users to create and share digital wedding albums. It provides a beautiful, interactive way to showcase wedding photos, making it easy to relive special moments and share them with friends and family.

How secure is my data with your digital applications?

Jesastic prioritizes data security. All our digital applications, including the Digital Review Card and the Digital Wedding Photo Album Application, use encryption and other security measures to protect your data from unauthorized access and potential fraud.

Can I upgrade my digital tools package later?

Yes, you can upgrade from the Lite Package to the Pro Package or add more features at any time. Simply contact us, and we’ll guide you through the upgrade process and provide any additional support you may need.

Are there any additional fees for premium features?

Our packages are designed with clear pricing and a one-time payment model for lifetime use. However, any premium features or additional customization requests may incur extra charges. These will be clearly communicated to you in advance.

What kind of support is available if I encounter issues with the digital applications?

Jesastic offers comprehensive support for all our digital applications and tools. If you encounter any issues, you can reach out to us via email, WhatsApp, or the Contact Us page on our website. Our support team is ready to assist you with any technical problems or questions.

SEO & Marketing Services

What are SEO services, and why are they important for businesses?

At Jesastic Web Design and IT Solutions, we offer SEO services that enhance your website’s visibility in search engine results, crucial for driving organic traffic and increasing conversions.

How can digital marketing from Jesastic help my business grow?

Jesastic’s digital marketing strategies can expand your reach, engage potential customers, and boost your online presence, leading to higher sales and brand loyalty.

What’s the difference between SEO and PPC advertising offered by Jesastic?

Jesastic specializes in both SEO for organic rankings and PPC (Pay-Per-Click) advertising for immediate visibility, allowing you to maximize your reach and impact.

How long will it take to see results from Jesastic’s SEO services?

With Jesastic’s expertise, you can typically start seeing significant results within 3 to 6 months, depending on your website’s current status and competition.

What is local SEO, and how can Jesastic help my business?

Local SEO optimizes your online presence for local searches. Jesastic helps small and mid-sized businesses enhance visibility and attract local customers.

How can social media marketing by Jesastic impact my brand?

Jesastic’s social media marketing strategies can increase brand visibility, foster engagement, and drive traffic to your website, enhancing brand loyalty and sales.

What should I expect from a digital marketing strategy with Jesastic?

Our digital marketing strategy at Jesastic includes SEO, content marketing, social media management, and performance analytics, ensuring optimized growth.

How often should I update my SEO strategy with Jesastic?

We recommend reviewing and updating your SEO strategy with Jesastic every 6 to 12 months to stay competitive and adapt to changes in the industry.

Can I do SEO myself, or should I hire Jesastic?

While you can manage basic SEO independently, hiring Jesastic allows you to benefit from our expertise for deeper insights and tailored strategies.

What is content marketing, and how does Jesastic integrate it with SEO?

Content marketing involves creating valuable content to attract your audience. Jesastic understands that quality content is essential for improving SEO and driving organic traffic.